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Contact Our Handbag Designer Based in London

Can’t find what you want in the 3 Love Hearts Handbags Collection? Contact our team using either email below today for more information. 

Contact Us Online For Further Enquiries

If you need to contact us regarding your online order, our customer care line is open Monday to Friday from 09.00 am to 5.00 pm (GMT).

 

Call us at +44 20 8129 0984, email orders@3lovehearts.co.uk, or fill out the form below.

Alternatively, you can speak to a customer care adviser via the 'Let's Chat' box from Monday to Friday: 09.00 am to 5.00 pm (GMT).

The 3 Love Hearts Handbag's social media channels are also open below, so do not hesitate to get in touch with any questions or concerns you may have.

  • Facebook
  • Yell.com
  • LinkedIn
Inside a white bag
Handheld Bag

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  • When will my order be shipped?
    At 3 Love Hearts, we understand the excitement of receiving your products as soon as possible. Once you place your order, our team works diligently to process and ship it within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your product. We prioritise fast and reliable shipping to ensure you receive your beautiful products promptly. Thank you for choosing 3 Love Hearts.❤️❤️❤️👜👜
  • Can I change my delivery address?
    You can contact us at orders@3lovehearts.co.uk to update your delivery address WITHIN 24 HOURS OF THE PRODUCT BEING PAID FOR.
  • Can I change the colour of the bag I ordered?
    We regret to inform you that we cannot change the colour you ordered; please contact us at orders@3lovehearts.co.uk WITHIN 24 HOURS OF THE PRODUCT BEING PAID FOR. After this time, refer to ‘I've ordered the wrong bag, what can I do?’
  • I've ordered the wrong bag, what can I do?
    If you've ordered the wrong bag, please email us immediately at orders@3lovehearts.co.uk. We will cancel the order, and you will have to place an order for the correct bag.
  • I am still waiting to receive the order confirmation email
    Sometimes, our emails may end up in your spam folder. Please check there first. The second most common scenario is that there might be a typo in the email address you provided to us. If the email is not in your spam folder, please contact us to verify the email address you provided and request a resend of the email.
  • The order didn't go through, but my credit card was charged
    We can only charge you if your order was completed successfully. Our secure system requires manual capture to process payments. Sometimes, failed payment attempts can occur due to bank processes or location differences. When you notice an amount charged to your bank account, it may be because certain banks display charges immediately, even for unsuccessful payment attempts. Depending on the bank, these charges appear pending and are reversed within 3-5 working days. In some cases, customers may experience similar difficulties, often related to order billing address mismatches with the credit card billing address. Nevertheless, these customers have always managed to place orders in the end :-) Ensure your billing address matches your credit card. Try placing the order on a different device or browser. If it still doesn't work, you can contact us by writing to orders@3lovehearts.co.uk.
  • Can you change the dimensions of the handles?
    We regret to inform you that we cannot alter the length of our handles or shoulder straps. Our bags are crafted as part of our commitment to minimising dead stock and providing sufficient time for our skilled craftspeople to create each bag with utmost care and precision. Unfortunately, we are currently unable to provide this type of service. We appreciate your understanding and hope you find a bag from our existing collection that perfectly matches your preferences.
  • My bag needs to be fixed. Can you repair it?
    If you purchased the bag from our website, please email us at orders@3lovehearts.co.uk with photos of the issue and your order number. If you bought the bag from one of our retailers, contacting the retailer directly is best. They will get in touch with us if needed. If the retailer doesn't respond, you can email us with the photos, the retailer's name, and your country of location. We will provide you with various solutions.
  • How to request a return?
    To initiate a return, PLEASE LOOK ON OUR RETURNS POLICY ON THE TERMS OF SERVICE PAGE.
  • I want to become a retailer
    If you're interested in selling our products in your store, please send your inquiry to suppliers@3lovehearts.co.uk.
  • Do you work with content creators, bloggers or influencers?
    Currently, we are not collaborating with bloggers, content creators, or influencers. Our marketing team has strategically allocated resources to enhance different facets of the brand, including packaging, product logistics, and other vital areas that require improvement. While we appreciate the interest and support from content creators, bloggers, and influencers, we are currently not engaging in collaborations.
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